DNA Lean Shipping options and delivery information
At DNA Lean, we take pride not only in crafting what we believe are the most optimal supplements but also in delivering the best customer service experience.
Working closely with our world-class logistics partner, we aim for the same day dispatch on all orders placed before 2pm on any given working day.
1.0. Delivery Charges on Orders Under £50.00
For orders below £50.00, choose from the following shipping options:
Tracked 48-hour delivery: £2.99 (Order before 2.00 pm, Excluding Saturdays)
Tracked 24-hour delivery: £3.99 (Order before 2.00 pm, Excluding Saturdays)
All shipments are fully insured.
1.1. Free 48-hour Delivery on Orders Over £50.00
Enjoy FREE shipping on all UK mainland orders over £50.00, delivered within 48 hours (2 working days) when ordered before 2.00 pm on a weekday.
Orders placed after 2 pm will be dispatched the next available working day.
1.2. Free 24-hour Delivery on Orders Over £90.00
For orders over £90.00, revel in FREE next-day shipping, reaching you within 24 hours (1 working day) when ordered before 2.00 pm on a weekday.
Orders placed after 2 pm will be dispatched the next available working day.
1.3. Guaranteed Next Day Delivery Before 1.00 pm
Explore our Royal Mail Special delivery option, guaranteeing delivery before 1.00 pm, provided the order is placed before 2.00 pm (excluding weekends).
1.4. Fully Insured Tracked Delivery Service
All our deliveries are fully insured, dispatched via Royal Mail or DPD, utilizing a tracked delivery service that keeps you informed at every step.
In most cases you will receive a 2 hour delivery slot prior to delivery via email. It's importatnt to make sure to whitelist our emails so that you can be sure that you will receive these important delivery emails.
When placing an order, ensure the delivery address has someone available to accept the goods. If not, the goods will be left in a "safe place," with a neighbour, or you'll receive a "We called while you were out" notification card.
It's your responsibility to arrange redelivery.
Show this card and relevant ID when collecting from your local depot. If the parcel is uncollected after 10 days, a £2.99 redelivery charge applies.
Please Note: We cannot guarantee delivery times, especially during busy periods or strikes. Allow a few extra working days before contacting us regarding your delivery.
In addition, our couriers do not accept custom delivery requests/instructions.
1.5. International Shipping
All international orders are shipped via FedEx international tracked service, enabling easy tracking at every step. Prices exclude import/duty liability, with the customer accepting liability.
Please note - international shipping uses weight based shipping rates which are dynamically calculated at the checkout.
1.6. European Shipping
Orders to the EU are shipped via FedEx international tracked service, enabling easy tracking at every step.
Our prices include all taxes, import duties, and liabilities, guaranteeing a seamless delivery experience.
Providing your order is under the €150 tax threshold, you will NOT encounter delays due to customs charges and your order will NOT be held by couriers.
Please note - EU shipping uses weight based shipping rates which are dynamically calculated at the checkout.
EU member states that we currently ship to include:
1.7. Changes to Your Order
We aim to dispatch orders swiftly; therefore, ALL orders are locked for shipping within 30 minutes of placement. After this, changes are not possible. Any amendments or cancellations must follow our 30-day return policy.
Refund Policy
1.8. Incorrect Addresses
We strive for seamless deliveries but emphasise that accurate delivery information is your responsibility. In case of an incorrect address, we understand occasional slip-ups but clarify that DNA Lean isn't liable for delivery issues due to mistaken addresses and inaccuracies.
Changes become challenging after dispatch, so we encourage you to double-check your delivery address details prior to placing your order for a smooth DNA Lean experience.
We do not and cannot rectify/replace/refund goods that are accepted at an incorrect address.
In addition, if an order is "returned to sender" as a result of an incorrect or incomplete address, a returns handling fee of £2.60 plus the according redelivery fee must be paid by you the customer.
The time-frame for processing returns orders is 5 working days from the time the order has been received by our logistics partner.
Our commitment to transparency and your satisfaction drives us to communicate this policy clearly. We appreciate your understanding and cooperation, ensuring continued excellence in your DNA Lean experience.
1.9. Lost Goods
If your goods are late, suspecting loss, contact your local Royal postal depot. If not received after 21 working days and declared lost by Royal Mail, we can issue a full refund or send a replacement.
2.0 Damaged Goods
Report damaged items within 48 hours of receipt to DNA Lean customer services. Photographic proof is required via email to sales@dna-lean.co.uk. Our team will evaluate and decide on a refund, replacement, or no further action.Placing an order on our website automatically binds you to the terms outlined here and in our other policies.
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