Cancelations

You have the right to cancel your order for any reason. However, once your order is dispatched to our couriers ready for delivery, it can no longer be changed.

If cancellation is sought after your goods have been dispatched, you must wait for delivery and then contact us regarding your return.

Once we have received your returned goods in their original condition (unopened/unused, with tamper evident seals in tact), then we will issue your refund accordingly.

Please note, due to our fast dispatch times, orders become locked off within 30 minutes of being placed, ready for shipping. Once an order has been locked for shipping, it is then ineligible for cancellation.

Refunds & Returns

We offer a full thirty (30) days from the date you receive your purchase to return your goods in exchange for a refund.

You MUST inform us of your intention to return your order within within fourteen (14) days of receiving your goods. You then have a further sixreen (16) days to return the goods.

If for any reason you do wish to return your order you can do so within these time frames, providing the goods remain unopened, unused, and in the same brand new condition that you received your items, inside the original packaging.

If there are any defects in the products or packaging, for example the tamper proof seals have been broken and as a result the goods are not resaleable, we will be unable to refund you any monies.

Before you return any goods, please contact us at sales@dna-lean.co.uk with the below details so that we can authorise your refund.

• Full Name
• Delivery address
• Order number
• Items you wish to return

To return an unwanted order please send to:

DNA Lean 
(c/o The PackSmart Group Ltd)
Unit 5 Blue Ribbon Park The Stampings
Coventry
CV6 5RE

Please remember to include your order details (listed above) inside your return, Without this information we simply cannot identify your returned goods.

You are responsible for the return postage costs and we strongly suggest that you use a tracked/signed for delivery service when returning any of your goods, and that inform us of the service & tracking number of your return.

This prevents any possibility of a dispute as to whether or not we received your return.

Once the goods have been recieved and inspected by us and deemed to be in a new condition, your refund will then be processed (excluding fees) within five (5) working days.

* Please note - A flat rate of £4.99 for delivery, and a £2.60 handling fee, will be deducted from the total value of your refund in order to recover our packaging,  shipping, and logistic partners returns handling costs.

** We accept no responsibility for orders made using an incorrect delivery address.

Failed Delivery & Return to Sender

We understand that life gets busy, and sometimes you might not be available when your order arrives.

However, once your parcel has been dispatched, it is solely the customer’s responsibility to ensure that someone is available to accept the delivery or that suitable collection arrangements are made.

If delivery attempts are unsuccessful and there is no safe place available, Royal Mail will automatically return the parcel to us. Unfortunately, when this happens, we incur additional costs for processing and handling the returned package.

To cover these costs, we offer two options:

• Redelivery: We’re happy to resend your order, but a £8.00 redelivery fee will apply.
• Refund: If you prefer a refund instead, £10.00 will be deducted from your total refund amount to cover packaging, shipping, and returns handling fees.

We know this isn’t ideal, and we truly appreciate your understanding. If you think you might not be available to receive your parcel, we strongly recommend using Royal Mail’s delivery options to reschedule or arrange collection at your local depot.

If you have any questions, feel free to reach out, we’re always happy to help!

Subscription Product Refunds

As per our Subscribe & Save terms, refunds are available for any subscription products, as per the terms set out on this page, provided that a minimum of two deliveries have already been satisfied.

Digital Products & Diet Plans

Because diet plans are personalised, using an investment of our time, once you have received your plan according to your specific requirements, we are unable to provide any refund whatsoever.

When purchasing personalised diet plans you automatically agree to these terms and are bound by them.

Working Hours

Our normal operating hours are Mon-Fri 9:00am - 5:00pm (excluding bank holidays). We aim to respond to your queries within 2 working days.