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Account

Simply go to the Create New Customer Account screen. Fill in your personal and sign-in information accordingly, and then click “Register”. You will then receive an email asking you to confirm your email address. Click on the link in the email to verify your email address.

Registering an account makes purchasing and checking out much easier and faster. Once you have an account, you can save your billing and shipping addresses which enables you to pre select all your information without having to fill these details in manually every time you make a purchase.

Changing your account details couldn’t be easier, simply login to your account. Once you are logged in you can access your contact and address information along with your password. Simply click on the according section and make the necessary changes.

Yes - we genuinely care about the safety of your personal information. This is also why we do not store any of your payment information. We are fully GDPR compliant, and our complete website uses SSL encryption to ensure that all of your details are kept private.

If you have any further questions regarding your privacy, please refer to our privacy policy https://www.dna-lean.co.uk/privacy-policy

Go to your account login page, and click the “Forgot Your Password?” link. Simply follow the instructions to reset your password.

You can subscribe to our mailing list by going to the bottom of the homepage where you will see a section titled “Receive Exclusive Offers”. Next to this is a box where you can fill in your email address to receive exclusive discounts, offers and free tips.

If you decide that you would like to unsubscribe please refer to the unsubscribe link on the DNA Lean electronic newsletters.

If you are experiencing any difficulties trying to access your account, please contact us at sales@dna-lean.co.uk or call us on 0845 8629928, and we will be happy to assist you.

Order

Orders can be placed once you have selected products, by adding them to your cart. You can review items in your cart by selecting the cart icon located on the top right hand side of the screen. The “Go to Checkout” button will then take you to the checkout process where you can complete the shipping and payment information to complete your order.

The address populated in the Shipping Address section will be where you goods will be delivered, so all you need to do is make sure this is updated with the correct delivery address.

Unfortunately we don’t take telephone orders, however if for some reason you are having difficulty ordering online, you can call us on 0845 8629928 and we will do our best to assist you.

You can quickly check the status of your order by logging into your account: https://www.dna-lean.co.uk/customer/account/login/ When you place your order and it is completed, the status of your order is automatically set to pending. This simply means that we have received your order and need to process it.

Providing the order is non-fraudulent, it will be packed and shipped according to the shipping service you selected on checkout. You will then be sent an auto-notification that your order has been dispatched, along with a clickable link detailing your tracking number.

To save confusion, check that you have allowed our emails to be sent directly to your inbox, and also check your spam mailbox in case you have not received emails.

If your order has not been despatched we may be able to cancel this if you contact us on 0845 8629928 or email sales@dna-lean.co.uk. Post/After despatch you will need to follow our returns policy - https://www.dna-lean.co.uk/delivery-and-returns.html

Your right to return goods in exchange for a full refund is 7 working days. If for some reason you do wish to return your order you can do so within this time frame, providing the goods remain unopened and unused. If the any of the tamper evident seals have been broken then the goods are then not saleable and we will not be able to refund you any monies. To return an unwanted order please email:sales@dna-lean.co.uk with your name, address, and order number. We advise sending returned goods using a recorded delivery service.

We strive to ensure all of our customers are satisfied with all of our products and services, but if you have any concerns regarding these, please do not hesitate to contact us on 08458629928, and we will do our very best to resolve any issues highlighted. Under our returns policy we also have details on returns, refunds, damaged and lost goods - https://www.dna-lean.co.uk/delivery-and-returns.html

Payment

We provide a number of payment lis within our Sagepay checkout process to enhance your shopping experience. Cards accepted are as follows;

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Debit Mastercard
  • Maestro

Please note all payments are subject to authorisation checks to assist fraud prevention and enhance security:

We use sage pay to process our payments online, but should you experience any technical difficulties or errors whilst completing a transaction please contact us on 0845 8629928 or email sales@dna-lean.co.uk

Within our checkout process, you will find a text box “add a discount code" under payments methods section. If you have entered a valid discount code your order summary will be updated to reflect the discount applied.

If you are having problems using your discount code, please contact customer services on 0845 8629928 or email sales@dna-lean.co.uk.

Delivery

You can quickly check the status of your order by logging into your account: https://www.dna-lean.co.uk/customer/account/login/ When you place your order and it is completed, the status of your order is automatically set to pending. This simply means that we have received your order and need to process it.

Providing the order is non-fraudulent, it will be packed and shipped according to the shipping service you selected on checkout. You will then be sent an auto-notification that your order has been dispatched, along with a clickable link detailing your tracking number.

To save confusion, check that you have allowed our emails to be sent directly to your inbox, and also check your spam mailbox in case you have not received emails.

Please refer to our delivery and returns policy - https://www.dna-lean.co.uk/delivery-and-returns.html

If your goods are late being delivered and suspect that they may be lost, in the first instance call your local Royal postal depot and check to see if they are holding any items for you. If you have not received your goods after 21 working days, we can issue you with a full refund providing; the goods are not delivered and are declared lost by Royal Mail. Alternatively we can send you a replacement order.

In the interest of great customer service, we offer FREE shipping on all UK mainland orders £50.00 or over. The timeframe for free delivery is 3-5 working days. For orders under £50.00 there is a standard shipping charge of £1.99 (3-5 working days delivery).. If you wish to fast track your order you can do so by choosing one of our paid for lis;

  • Standard 3-5 working days delivery £1.99
  • Express 2-3 working days delivery £2.99
  • Next day delivery £5.99 (order before 3pm, Excluding Saturdays)

ALL UK mainland orders under £50.00 have a standard shipping charge of £1.99 with a delivery time of 3 - 5 days. Shipping can be upgraded to any of the above two lis.

Don’t worry if you miss your delivery, Royal Mail will leave you a “we called while you were out” card detailing where your parcel is held and advise alternative arrangements for collection or re-delivery.

No, unfortunately we are only able to fulfil UK orders at this time

General Information

We would like all of our customers to experience a seamless service, so if you encounter any problems using our site e.g. placing an order, checking out, logging in, errors being displayed etc please contact us as soon as possible on 0845 8629928, or email us at sales@dna-lean.co.uk.

We provide comprehensive information on all of our products under our “What makes it work” narrative, which can be found on each product page. If you still have additional queries around our products please contact us on 0845 8629928, or email us at sales@dna-lean.co.uk

Please follow this link to see our stockists - https://www.dna-lean.co.uk/suppliers.html

We offer a range of multibuy discounts on many products, and these can be seen on our product listings. We also offer exclusive discounts and offers through our mailing list so please subscribe, if you wish to receive these.

You can find out about how we started, our range of DNA Sports Sports supplements and our mission at https://www.dna-lean.co.uk/#about_dna

Contact Us

Call our Customer Service team on 0845 8629928. We are open 9-5pm Monday to Friday. Calls are charged at local rate. You can also email us: sales@dna-lean.co.uk