DNA Lean® delivery and returns policy
At DNA Lean we not only pride ourself with having what we believe to be the best supplements on the market, but we also pride ourselves in giving great customer service. Your delivery is important to us;
Free delivery on orders over £50.00
In the interest of great customer service, we offer FREE shipping on all UK mainland orders £50.00 or over. Our free delivery service will land with you between 3-5 working days. For orders under £50.00 there is a standard shipping charge of £1.99 (3-5 working days delivery).. If you wish to fast track your order you can do so by chosing one of our paid for options;
- Standard 3-5 working days delivery £1.99
- Express 2-3 working days delivery £2.99
- Next day delivery £5.99 (order before 3pm, Excluding Saturdays)
ALL UK mainland orders under £50.00 have a standard shipping charge of £1.99 with a delivery time of 3 - 5 days. Shipping can be upgraded to any of the above two options.
Signed for delivery service
ALL of our deliveries are sent using Royal Mail insured and signed for delivery service. As such when placing an order please be aware that you must provide a delivery address where someone will be available to sign for your goods. If no one is present to sign for your goods, you will be left a "We called while you were out" notification card. You will need this card, along with some relevant ID when collecting your order from your local depot. Your local depot will hold your parcel for a maximum of 10 days, after which it will be returned to sender. If we recieve a returned order, due to failure of collection, re-sending will incur a £4.00 redelivery charge.
Your right to return goods in exchange for a full refund is 7 working days. If for some reason you do wish to return your order you can do so within this time frame, providing the goods remain unopened and unused. If the any of the tamper evident seals have been broken then the goods are then not saleable and we will not be able to refund you any monies. To return an unwanted order please email:firstname.lastname@example.org with your name, address, and order number. We advise sending returned goods using a recorded delivery service.
If your goods are late being delivered and suspect that they may be lost, in the first instance call your local Royal postal depot and check to see if they are holding any items for you. If you have not recieved your goods after 21 working days. We can issue you with a full refund providing; the goods are not delivered and are declared lost by Royal Mail. Alternatively we can send you a replacement order.
In the event of any of your items being damaged upon receipt, you MUST report this to DNA Lean customers services within 48 hours of recieving your goods. Any damages will require photographic proof to be sent via email to ourselves; email@example.com. It is at our customer services team's discretion to evaluate and decide whether the goods were unlawfully damaged or damaged in transit via the courier. Our team will then inform you as to whether we are to refund, replace or to take no further action.